Empleo Bizkaia

Process Consultant

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Empresa: Krell Consulting and Training
Provincia: 100% En remoto
Población: 

Descripción: 
Knowledge :
3-4 years of experience related to service operations for an IT application. Professional skills:
– Knowledge managing services based on the ITIL methodology.
– Experience working in Agile Projects. Desired Scrum methodology.
– E-ticketing tool (JIRA, CISM or Service Now).
– Knowledge about 3-tier IT system architecture.
– Knowledge about interface technologies and system integration.
– Basic Cloud notions.
– Moderation and presentation.
– Good communication and interpersonal skills.
– Aptitude in creative problem-solving. Master´s or Bachelor´s degree in Computer Science.
Valued Knowledge :
– IT Service Management (ITIL foundation) – CMMI-SVC process standardization.
Responsabilities:
This consultant will play the role as the requirement engineer, who understands and records the requirements a customer has of a software or system to be developed. This consultant is a member of the service operation team and performs incident management, service requests, problem management and testing for new releases.
Tecnologías: ITIL, Agile, Jira, CISM, Service Now,
Tipo de Contrato: 
Indefinido
Salario: 33000 € – 48000 € Bruto/año
Experiencia: 2 años
Funciones: Analista – Consultor
Formación mínima: 
FP1
Descubre más: https://www.tecnoempleo.com/process-consultant-100-en-remoto/itil-agile-jira-cism-service-now/rf-c3bbdae6bxfabo047688

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